After surveying three-star hotels for the city we were looking to stay in for the dates we needed, we saw hotels ranged greatly in price. We set the parameters that we wanted a 3-star hotel for $101. We tried with 4-star and then 3.5-star hotels and came away with nothing. So we tried a search for three stars at that price.
The understanding consumers have is that hotels that list on their site for a rate above my bid price of $101 can choose to lower their rate and match the customer’s offer. What is not expected is that a hotel that already lists for less than my bid price of $101 would be allowed to bid up and equal my offer.
Well, that’s exactly what happened. The Ramada Inn, listing for $89, was allowed to contract with me for $101. I called Priceline to explain that the auction process is not supposed to work this way and that I was getting ripped off.
They refused to help.
And never devolve your brand as an author or book publicist as Priceline has.